Frequently asked questions
We know buying an item that helps provide meals to abandoned dogs might raise questions.
That's why we've answered everything here—from how our feeding operations work to tracking your order.
We're a small passionate team, and transparency matters to us as much as the dogs we're helping. Can't find your answer? Reach out anytime to info@rescuethepups.com
🚚 Shipping & Delivery
What are the delivery times?
Orders of 3+ items ship free within 24-48 hours and arrive in 8-15 days. Track your order in real-time with email updates at every step—confirmation, shipping, delivery.
Packed with care by our small team with a huge purpose. We're working as fast as we can to get your bracelet to you and meals to dogs in need.
How am I informed about my order?
You receive an email at every step of the delivery process:
- ✉️ Order confirmation
- ✉️ Shipping notification with tracking number
- ✉️ Real-time delivery status updates
- ✉️ Delivery confirmation
You can also track your package in real-time using the tracking number provided: https://therescuepaws.com/apps/track-your-order
Do you ship worldwide?
Yes! We ship worldwide. No matter where you are, you can order and help feed abandoned dogs.
Are there shipping fees?
Shipping is free for orders of 3 items or more! For 1 or 2 items, standard shipping fees apply.
What if I haven't received my order within the expected timeframe?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
🐕 How Your Purchase Helps
How does the meal system work?
Each item purchased helps us provide 10 meals to abandoned dogs.
We work with trusted local partners and volunteers to get meals to dogs in need. Your purchase helps fund these ongoing operations.
How are the dogs actually fed?
We work with trusted local partners and coordinate with our volunteers who feed dogs on the streets in different places around the world.
These people know exactly where the dogs hide. Your purchase helps provide meals to dogs in need, wherever they are.
How can I see the impact of my purchase?
Our operating model is built to stay lean, efficient, and focused on meal delivery. Many of the partners are small local partners who dedicate their time to feeding routes, coordinating supplies, and documenting the work that happens on the ground. Publishing their names would introduce layers of public visibility, messages, and administrative requests that do not support the core objective: getting meals to dogs in need as consistently as possible.
How can I see the impact of my purchase?
Each month, you’ll receive photos representing moments from feeding operations.
You'll see dogs enjoying meals and the difference we're making together. It's our way of keeping you connected to our work.
How can I see the impact of my purchase?
Each month, you’ll receive photos representing moments from feeding operations.
You'll see dogs enjoying meals and the difference we're making together. It's our way of keeping you connected to our work.
What's In My Monthly Updates?
We’re a small, passionate team on the ground, and every month we share these authentic moments with you by sending photos from the feeding operations.
💎 Your Accessories
Are the bracelets adjustable?
Yes! All bracelets are adjustable and fit comfortably on any wrist.
How are your accessories made?
Each piece iscarefully handcraftedto ensure quality and durability. Created with attention to detail so you can proudly wear your commitment.
Can I order multiple items?
Absolutely! Many customers order multiple pieces to share with loved ones and multiply their impact. More items means helping us provide even more meals to abandoned dogs!
Bonus: Shipping becomes free when you order 3 or more items.
🏢 About Rescue Paws
Who are you?
We're a company based in the United States, dedicated to helping abandoned dogs get meals worldwide
It all started with a single hungry dog we fed, and that moment changed everything for us. Today, every bracelet, necklace and pair of earrings exists because of the countless stray dogs we meet on the streets every week, in different areas around the world.
Where is your company based?
Rescue Paws is based in Wyoming, United States. Our team is available Monday to Friday, 9:00am to 6:00pm Mountain Time..
In which countries do you help dogs?
Our goal isn't to help dogs in any one place — it's to help struggling dogs everywhere we can. We work with trusted local partners and volunteers across multiple countries to provide meals wherever dogs need them most
Each region has its own challenges, and we adapt to local realities to maximize our impact.
Why did you create Rescue Paws?
We've seen with our own eyes abandoned dogs, former pets thrown onto the streets, forced to dig through garbage just to survive another night.
Their eyes tell stories of hunger, pain, and neglect.
That's why we started from our shared urgency to act, to turn despair into hope.
How many dogs have you helped?
More than 25,000 people have trusted us to help provide meals to abandoned dogs
Together, we've funded over 500,000 meals for dogs in need around the world.
Why we're not a charity
Fair question. Here's the honest answer.
Sometimes, charities don't have time to build an online community, design products, or figure out e-commerce. They're focused on the dogs in front of them.
The role of our company is to:
✅Create beautiful products that people want to wear and gift
✅Build a community of supporters who care about dogs
✅Support ongoing feeding operations with trusted local partners
The dogs waiting for meals right now don't care about structures. They care about food. That's what we do. That's why we're built this way.
500,000+ meals later, it's working.
💳 Payment & Guarantees
What payment methods do you accept
We accept all major credit cards (Visa, Mastercard, American Express), as well as other secure payment methods available at checkout.
Is my payment secure?
Absolutely. All transactions are secure and encrypted. Your personal and banking information is protected.
Do you offer a guarantee?
Yes! We offer a 30-day satisfaction guarantee.
If you're not satisfied with your order, you can return your unused item for a full refund. We want you to be 100% happy with your purchase.
How does the refund process work?
If for any reason you're not satisfied with your unused item, contact us within 30 days of your purchase at info@rescuethepaws.com. We'll process your request quickly.
❓ Frequently Asked Questions
What if it doesn’t work for me?
At Fresh™, your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 30-day money-back guarantee – to give you the peace of mind you deserve when making a purchase from us.
How long does shipping take?
Note that this text is a demonstration example of a response you would add to answer a relevant question.
Tip: Increase trust by being clear, informative and transparent with your customers.
Have further questions? Contact us
How much is shipping? Where do you ship to?
We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.
Can you tell me more about your shipping process?
Note that this text is a demonstration example of a response you would add to answer a relevant question.
Tip: Increase trust by being clear, informative and transparent with your customers.
Have further questions? Contact us
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
🌟 What Happens Next
What if it doesn’t work for me?
At Fresh™, your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 30-day money-back guarantee – to give you the peace of mind you deserve when making a purchase from us.
How long does shipping take?
Note that this text is a demonstration example of a response you would add to answer a relevant question.
Tip: Increase trust by being clear, informative and transparent with your customers.
Have further questions? Contact us
How much is shipping? Where do you ship to?
We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.
Can you tell me more about your shipping process?
Note that this text is a demonstration example of a response you would add to answer a relevant question.
Tip: Increase trust by being clear, informative and transparent with your customers.
Have further questions? Contact us
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
Have more questions?
Feel free to contact us at
info@rescuethepups.com We're here to help! 💙🐕